Billing Terms & Conditions
Before you place an order with us
You agree, and warrant that: you have the legal capacity to enter into a contract for the purchase of our product, and; you are over the age of 18 years.
You warrant that you are not permitted to purchase any items for re-sale.
You agree that we are not a manufacturer of the products being sold on our website and are therefore not liable for any adverse reactions or injuries sustained by you, or any other person you provided your purchased products to, following the consumption or use of those products.
You agree that the directions for consumption provided to you on our website are meant as guidelines only and you should always consult your doctor and other health professionals before consuming any supplement or vitamin product.
Your purchase with us
After you have completed the steps required by our website to place your order you will then receive a confirmation email advising that your order has been received.
By placing your order and making payment of same (using Credit Card, Afterpay or Zippay), you are warranting that you consent to the transaction.
Payment must be made at the time of check-out. Failure to make payment will not allow your order to be placed and your products to be shipped.
If you have placed an order for a particular product that we do not have in stock, you will be contacted by e-mail or phone and invited to submit an alternate choice.
The price of our products
The price of our products includes GST.
We reserve the right to review the pricing of our products. For any price increases, the prices will be updated accordingly on our website.
Delivery to Metro, Remote & Regional Areas (StarTrack)
Our primary method of delivery is to send our products via StarTrack within 24-48 hours (on business days only) of receiving an order and confirmation of payment. Once the orders are picked up by a StarTrack courier, it takes between 1-3 business days for the orders to arrive at the customer’s designated delivery address, depending on their location. The average time-frame for delivery is within 48 hours on business days. During this delivery window, we cannot guarantee a specific time or date for delivery as we are not provided with this information from StarTrack. The exact time and date is dependent on the courier’s workload and is out of our control.
StarTrack will attempt to deliver the customer’s order to the address specified by the customer during checkout. The customer, or someone known to the customer, will need to be present at the address in order to receive the order and sign for it. If StarTrack attempt to deliver the order and there is nobody available to receive and sign for the order, and an authority note has not been given to The Supplement Stop to have the parcel left at the address, the StarTrack courier will leave a note that directs the customer to contact StarTrack to inform them as to where and when they would like the order sent upon a second attempt at delivery. It is the customer’s responsibility to contact StarTrack and organise a second delivery attempt